Haldimand and Norfolk Housing and Social Services launches new website and expands online housing applications

Haldimand and Norfolk Housing and Social Services (HNHSS) has launched a newly redesigned website that makes it easier for residents to find information, apply for services, and access support online. 

The new website, available at hnhss.ca, allows residents to explore programs and services offered by Housing Services, Homelessness Prevention, Employment and Financial Assistance (Ontario Works), and Children's Services.  

At the same time, HNHSS has expanded its Centralized Wait List (CWL) housing application system. Households can now use one online CWL application to apply for Rent‑Geared‑to‑Income (RGI) housing as well as other affordable and supportive housing options. The updated system also connects applicants to community‑based housing providers, such as Indwell and the Canadian Mental Health Association (CMHA), giving people more choices through a single application for deeply affordable housing in Haldimand and Norfolk. 

Moving to online applications simplifies the process for residents and reduces paperwork, helping applications be submitted and reviewed more efficiently. Beginning July 1, 2026, housing applications will be available online only. Support will continue to be available for anyone who needs help accessing the website or submitting required documents. 

The redesigned website was built with accessibility and ease of use in mind. Key features include simplified menus, a mobile‑friendly design that works on any device, easy‑to‑read plain‑language content that meets Accessibility for Ontarians with Disabilities Act (AODA) standards, and convenient access to forms, applications, and email updates. 

The new website also includes dedicated sections for housing and childcare providers, where organizations can find program information, updates, and resources to help organizations stay informed and connected to HNHSS services. 

Information on the previous housing-focused website (hnhousing.org) and social services‑focused website (hnss.org) has been migrated to the new website, bringing all information together in one place to improve the overall experience for residents. 

Residents are encouraged to visit hnhss.ca to explore the new website and share feedback. 
Housing and Social Services can also be reached by phone at 519‑426‑6170 in Norfolk and 905‑318‑6623 in Haldimand. In‑person services are available at 12 Gilbertson Drive, Simcoe, and 117 Forest Street East, Dunnville. 

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